We prefer you submit maintenance requests through your tenant portal. Please login to your tenant portal and follow the prompts. If you do not yet have a login password for your tenant portal, please get started below.
From time to time, you may encounter maintenance issues within your property. Should you encounter any troubles, please report this to our office as soon as possible, all work order request MUST be submitted through our online platform in ONE uniform request to ensure there are no delays in processing your request.
It is important to be as detailed as possible so we can attempt to diagnose/troubleshoot the concern prior coming to the home and if any parts are needed we may bring at that time. Additionally, please always include best contact information so we may know how to contact you at the time of scheduling.
We are not always able to resolve issues in 24 hours but do our best to have it remedied as soon as possible. Sometimes we find that our tenants submit work orders and they are expecting it to be resolved the same day. There are circumstances that will arise with other units that will not allow for same day service depending on the severity of the issue. However, we do strive in providing quick and efficient service to ensure the comfort in your home.
Emergency issues consist of the following: Water leaks/damage, AC above 80 degrees weather, pipe burst, appliance outage such as Refrigerator. Any request that is not an emergency will be addressed during normal business hours. Please allow at least 12 to 18 hours for a response if not replied to sooner.